Warranty 13
We provide 6 months warranty for motor pumps only. It’s only applicable for factory defects.
Services
We also provide services for preventive maintenance and repairs. We also provide parts replacements. Turnaround time max 2weeks.
 |
Charges
Check and Service : RM20
Postage :RM10
Parts Replacement: Please view Spare Parts Price
Troubleshooting
Problem | Solution |
If the motor is not running | Check presence of mains current. Check the position of the batteries in the battery compartment. |
If the pump suction is too weak or there is no suction | Verify the valve head and membranes are clean and not damaged. Make sure the white membrane is laying flat against the valve head. Ensure sideways position of valve. Check all connections of the kit and breastpump. Check the ends of the tubing are fit securely into the back of the breastshield and into the port on the breastpump. Take care not to kink tubing. Ensure the breastshield forms a complete seal around the breast. |
If condensation appears in the tubing | Rinse out the tubing. Shake out water droplets and hang tubing to air-dry. |
If milk gets into the tubing | Turn off the pump and unplug from power source. Remove and clean the tubing. Shake out water droplets and hang to air-dry. |
If milk accidentally gets into the pump | Turn off the pump and unplug from power source. 1. Open the battery cover, remove the small, black foam piece from bottom of pump. Rince the foam piece with clear, lukewarm water and squeeze out well. Allow to dry thoroughly. 2. Pour about 2 dl of warm soapy water into a container. 3. Connect the tubing and the power cable onto the pump. 4. Hold the device with the control button upwards over a dry flushing bath and switch on. Press 4 and by pressing 2 multiple times/twice, ensure that the lowest vacuum level is set. 5. Hold the end of the tubing that is not connected to the pump in the container with the soapy water. 6. The water is pumped through the tubing into the device. Allow it to pump until all the water has been flushed through. 7. Then leave the device switched on for 3 minutes, until thepump is completely dry. 8. As soon as the expanded-plastic liner is dry, put it in place again and close the battery cover. 9. If necessary, clean pump kit according to the instructions “Prior to first use and once daily“. |